Order & Delivery Information
Delivery Cost Calculator
The total cost of products in your shopping bag is USD 0.00
We offer “to the Door” delivery by our carrier as you specify in the shipping address.
International Order. We ship worldwide (except China, Hong Kong and USA). For U.S. customers, you can Contact us for information on how to purchase. For Hong Kong customers, please kindly visit our physical stores.
**Special Notice: Due to the latest development of the novel coronavirus 2019 outbreak, there is temporary suspension and/or limited postal service from Hong Kong to some countries. We are sorry that orders from New Zealand and Australia are temporarily suspended until further notice. Only express shipping is available for Canada, Japan, U.K. and South Korea at the moment. We are sorry for any inconvenience caused.
Shipping Fee and Handling Fee. Shipping charge will be calculated based on your order and delivery location. Please use our "Delivery Cost Calculator". If you cannot find your delivery location from the menu, please Contact us.
Order Process & Handling. Your order will usually be processed within 48 hours before dispatch to courier for delivery.
Delivery Time Estimate. Delivery time is estimated only and cannot be guaranteed. Payment and address verification may take extra working days and delay the processing of your order. SATAMI is not responsible for delays involving customs clearance. Delivery service by our carrier is normally from 9am-6pm, during weekdays, except public holidays at the delivery location.
Delivery & Recipient. Delivery will be made by either Registered Mail or Express Delivery for shopping here at your choice. A signature is generally required for most deliveries, or with tracking service, or you will be contacted by the carrier with alternate instructions for picking up your package in the event that no one is available to receive delivery. Customer who wishes to receive multiple orders with same address simultaneously must inform customer service in advance. If you entrust others to receive the packet on your behalf, SATAMI would not bear the responsibility in case of loss or damage if the name of recipient signed is not the buyer’s.
Shipping Address. Please ensure that the shipping address and the receiver’s name are correct. If the package is returned due to incorrect details or unable to locate receiver, we will charge extra shipping fee for redelivery plus a handling fee for HK$50. The shipping fee you previously paid will not be refunded. No P. O. Box or Hotel addresses will be accepted as shipping address.
Tax. Customs or import duties applied to the parcel upon reaching its destination are outside SATAMI's control, and are the sole responsibility of the customer. We always include a customs declaration or commercial invoice which has the same value of the products purchased. We are legally unable to enter any other value or mark orders as gifts. All customers shall take into account whether taxes and duty apply before ordering. Customer who rejects to receive the parcel due to customs and import duties by the deadline, the parcel will be abandoned by the destination's carrier. NO REFUND will be made for the entire order and shipping charge. To determine the potential cost in advance, please contact your local customs office.
How to shop SATAMI Online
Step 1 - You can either browse through our online shop to choose what you like, or you can use our “Get Fitted” online service to let us recommend the products and sizes that may suit you.
Step 2 - Click on products you like for a closer look and extra details.
Step 3 - If you want to purchase any item, select the size that you think fit or if you used our “Get Fitted” online service, you will have your own “Personal Shop” with all our professionally recommended products and sizes for you to choose from easily. Then just click “Add to Bag”.
Step 4 - Continue shopping or complete your purchase by clicking “Checkout” in “My Bag” at the top menu bar. Then follow the steps which will guide your through the rest.
An automatically generated email acknowledging the receipt of your order will be sent to you shortly.
Wish List. If you would like to purchase an item at a later date, you can use the Wish List option. This allows you to keep track of products you like for later dates.
Order Status. To check the status of a current order, sign in to your account and select "View your order history" at "My Orders". Click on Order Number to view its details.
Out of Stock Items. In case that we run out of an item you have ordered, we will contact you to inform you that the item has been removed from your order. You will not be charged for merchandise that is not shipped.
One Shipping Address Per Order. Only one shipping address can be entered per order.
Payment Methods. We use PayPal and Alipay as payment gateways, which accept VISA, MasterCard and America Express credit cards. Please note that Alipay will be the only payment gateway at checkout if you choose Renminbi (RMB) as currency. All other currencies will be paid via PayPal.
Currency. All prices are displayed in your preferred currency for payment. You may select any available currencies, i.e., Hong Kong dollars (HKD) or US dollars (USD), Renminbi (RMB) and more, from the dropdown list at top.
Cancellation/Amendment of Order. You cannot make changes to any order once you placed it. You can cancel your order before it is shipped, but in no case later than 24 hours from order. You will receive full refund but the time depends on your bank or card issuer. We will email you to confirm order cancellation. If you did not receive our email regarding order cancellation, the order is not cancelled and we will charge you and send you the goods purchased. See how to cancel your order Here.