Returns & Exchanges
Thank you for shopping at our online store! As part of our commitment to your satisfaction, we want you to love what you ordered, but if something is not right, let us know for a refund. The terms outlined here apply only to purchases made through our online shop. Online purchases cannot be returned to physical store locations.
Qualified Returns. Unused, unworn and unwashed merchandise with original receipt may be returned for a full refund of the purchase price, within 30 days of its receipt/delivery. Registered users must sign in and submit your request using our "Return" button at "View your order history" page under "My Orders" in "My Account". Guest checkout users, please contact Customer Service with your order number by Contact us. In any case, wait for our reply of your submitted request before return of any product(s). You must have your order number ready and arrange the cost of return shipping. Return shipping costs will not be refunded. See how to return Here.
Exclusion for Returns. Due to hygiene concerns, we do not accept returns for all panties, girdles, hosiery, bodysuits, body care, adhesive products or any altered merchandise. In addition, we do not accept any on sale or clearance products. Any non-qualified and non-conforming returns will be rejected. You will be billed for the return shipping cost if you want the good(s) sent back to you. Otherwise, the good(s) will be disposed of.
Return Condition. All merchandise must be returned in its original condition with packaging and tags intact. No refunds will be made on goods found to be used, worn, washed, altered or damaged upon inspection.
Proof of Return. In case that you return your parcel using any postal service, we ask that you obtain a proof of postage receipt so that if your parcel goes missing on the way back to us, you will have proof that you sent it.
Quality Issue / Missing / Wrongly Sent Items. If there are any quality issues, missing or wrongly sent items, please report to us specifying the label, order number and product code within 7 days of its receipt/delivery by Contact us. We will require you to provide the photo of the good(s) received if we consider necessary. Return shipping costs will be refunded only on faulty items or items sent in error. For all other returns, the customer is responsible for the cost of return shipping.
Means of Refund. Refunds can only be issued to the card, Paypal account or Alipay account used for the original purchase. Once we receive the returned item(s) in its original condition, we will issue your refund within 1 working day and will notify you by email. Depends on your card issuer, Paypal or Alipay, it may take a month for the funds to show back into your account.
Amount of Refund. Original shipping costs paid by you are not refundable, unless your items are faulty or wrongly sent or missing. Moreover, some or even full shipping cost had been covered by us based on your original purchase amount. Therefore, in case of return, that portion of shipping cost originally borne by us will be deducted from your refund on pro rata basis. We will notify you the refund details by email.
Exchanges. Merchandise ordered through the online shop cannot be exchanged. Customers who want an alternate product must return the original item for a refund and place a new order. The cost of return shipping will not be refunded.
Maintenance. No maintenance service will be provided for all online purchase.
Return Mailing Address. A, 14/F and A & B, 15/F, On Dak Industrial Building, 2-6 Wah Sing Street, Kwai Chung, N. T., Hong Kong.